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Cancellation Policy

- How to place cancellation of my order?

You may cancel your order online prior to the product has been Purchased or else shipped.  Your complete order sum will be refunded back to you. Kind note; that an order cannot be cancelled once the item has been Purchased or Shipped or delivered to you.

In order to cancel your placed order or Product, you may send an email to the address provided: info@grabshope.com mentioning your Order no. and the cause to cancel the order in 2 days.  And hereby, we will be sending a confirmation mail for the cancelled order.


- Is it possible to cancel the product with the same day delivery?

It is not consider canceling the same day delivery order.  In such a case you can give a call to our Customer care +91-9057470500 straight away after placing the order with a cancellation mail @ info@grabshope.com in an hour.  The cancellation of the placed product will be accepted subject to the confirmation mail from GrabShope Private Limited.


- How much time will it take to process my cancellation appeal?

Formerly you request the cancellation of item(s) in your order, it will take us a utmost of 1-2 business days to cancel the product order and begin a reimbursement. You will also be notified of the same by mail as well.


- When I will get back the amount for the cancelled order??

Once your order is cancelled the reimbursement will be begin within 2 days and it may take up to 7to10 business days for the respective banks to procedure the money back. Kindly, get in touch with the banks straightly in case of any holdups post verification of cancellation or repayment by GrabShope Private Limited.


- In the case when I do not have the refunded amount even after 10 days, what I have to do?

In that case you can send a mail @ info@grabshope.com with mentioning your Order no. and GrabShope Private Limited will take required coordination with our payment gateway and your bank to get back the amount.